Registration Problems?
Codes don't work?
- Make sure you have the right version. The codes are specific to a specific platform. So Mac OS X codes won't work for Windows, Linux or even Macintosh Classic. The email or mail you received will tell you what version codes you received (which is the version you ordered).
- Enter your name exactly as we sent it to you. Follow the case exactly. If we sent your name as "John Doe", do not enter "JOHN DOE" or "john doe".
- Make sure you don't have extra spaces between your first and last name.
- The serial number is all numbers. Don't confuse the number zero (0) with the capital letter oh (O), or the number one (1) with a small letter ell (l) or capital letter eye (I).
- The registration code always starts with a capital letter (A through Z), never numbers; the remainder of the registration code is a mixture of numbers (0 through 9) and capital letters A through F.
Tip: If you received your registration codes through email, copy the codes from the email and paste them into the Enter Registration Code window.