Lotto Sorcerer: Support

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Support

The current version of Lotto Sorcerer for Mac OS X is v6.26, released Friday, May 1, 2009.
The current version of Lotto Sorcerer for Windows is v6.26, released Friday, May 1, 2009.

Known issues with version 6.26:

There are no known issues with version 6.26.

First and Best Advice If You are having Problems:

Restart your computer. This cures a host of "problems". It never hurts to restart your computer.
Ensure that you have the latest version of Lotto Sorcerer. We continually work to update this award-winning software.
Ensure that you have the latest version of your operating system, and that it is updated with current patches and fixes.
For Windows XP or Windows Vista, make sure the user running Lotto Sorcerer has Administrator rights.

Troubleshooters

We have three 24/7 online troubleshooters that fix 90%+ of reported problems:

Playslip Troubleshooter: diagnoses playslip printing problems
Registration Troubleshooter: diagnoses registration code issues
Subscription Troubleshooter: diagnoses lottery data troubles

Online Tutorials

We have several online, illustrated, step-by-step tutorials that you may find helpful. Please check them out by clicking here.

Issue-related Questions and Resolutions

Crashing and Locking Up
Suggestions are All Zeros ("00")
Suggestions Have Some Zeros ("00")
Program Error when Generating Wheeled Suggestions
Date Missing Day Name (Mac OS X)
AVG Antivirus Reports Trojan Horse (Windows)

Crashing and Locking Up
Q: Lotto Sorcerer keeps crashing (or locks up, or gives an error code) during the suggestion generation process! (Windows only)
A: Try entering more past drawings in the lottery database (even more than Lotto Sorcerer recommends). If this is not possible, try lowering the Neural Depth slider.

Suggestions are All Zeros ("00")
Q: All of the suggestions generated are all zeros; for example, "00-00-00-00-00-00".
A: This is usually caused by a lottery not being setup properly, or an error occuring during the setup process. Delete the lottery by using Lotto Sorcerer's menu item "Lottery Structure > Delete Lottery", then run the Lottery Setup Wizard again. If this does not work, use Lotto Sorcerer's menu item "Lottery Data > Purge Lottery".

Suggestions Have Some Zeros ("00")
Q: All of the suggestions generated have some zeros; for example, "00-00-00-09-16-23".
A: This is usually caused by a lottery that has changed its matrix. Use Lotto Sorcerer's menu item "Lottery Data > Purge Lottery" to fix this error.

Program Error when Generating Wheeled Suggestions
Q: When I try to generate wheeled suggestions, I get a program error.
A: The wheel table has become corrupted. Use Lotto Sorcerer's menu item "Utilities > Wheels > Rebuild Wheel Table" to fix this.

Date Missing Day Name (Mac OS X)
Q: The main window used to show the day of the week in the past drawing grid. Now it just shows the date. When will this bug be fixed? (Mac OS X only)
A: This is not a bug, it is a new feature in System Preferences (Mac OS X Tiger 10.4.7 on up). Lotto Sorcerer uses the Medium Date datatype, which, previously, was set as a static string.

To bring back the "day of the week" feature: Open System Preferences; Choose "International"; when the International window opens, choose the "Formats" tab, then click the "Customize" button under the "Dates" section. Choose "Medium"; then drag the "Day of Week" date element to the box at the top of the window.

AVG Antivirus Reports Trojan Horse (Windows)
Q: My anti-virus software (AVG) reports that there is a trojan horse inside the Lotto Sorcerer executable. (Windows only)
A: AVG is notorious for giving "false positives": Google "AVG false positives" and you will see over a half-million links! With all due respect to AVG, a free program, the old adage "you get what you pay for" applies. In our defense, we compile all binaries with rock-solid, iron-clad, Unix-based Mac OS X. We check our files with updated Symantec Norton AntiVirus 2007. It reports our files are "free from viruses, spyware and other risks". Furthermore, Lotto Sorcerer has been awarded Softpedia's "100% Clean" Award, which states that "'Lotto Sorcerer has been tested by the Softpedia labs and found to be completely clean of adware/spyware components." Plus, Download 3k has awarded Lotto Sorcerer with a "Clean" award, after having run our program through a gauntlet of multiple anti-virus programs.