Lotto Sorcerer: Support

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Support

The current version of Lotto Sorcerer for Mac OS X is v6.30, released Monday, January 11, 2010.
The current version of Lotto Sorcerer for Windows is v6.30, released Monday, January 11, 2010.

Known issues with version 6.30:

There are no known issues with version 6.30.

First and Best Advice If You are having Problems:

Restart your computer. This cures a host of "problems". It never hurts to restart your computer.
Ensure that you have the latest version of Lotto Sorcerer (version 6.30). We continually work to update this award-winning software.
Run the function Check Database (menu item "Utilities > Database Maintenance > Check Database"). For version 6.30 (and up), it will find (and automatically repair) many issues based on a lottery not setup properly or invalid data (common causes of issues).

Troubleshooters

We have three 24/7 online troubleshooters that fix 90%+ of reported problems:

Playslip Troubleshooter: diagnoses playslip printing problems
Registration Troubleshooter: diagnoses registration code issues
Subscription Troubleshooter: diagnoses lottery data troubles

Online Tutorials

We have several online, illustrated, step-by-step tutorials that you may find helpful. Please check them out by clicking here.

Issue-related Questions and Resolutions

Locking Up
Crashing and Locking Up
Suggestions are All Zeros ("00")
Suggestions Have Some Zeros ("00")
Program Error when Generating Wheeled Suggestions
Date Missing Day Name (Mac OS X)
AVG Antivirus Reports Trojan Horse (Windows)

Locking Up
Q: Lotto Sorcerer locks up (the progress bar stops moving) during the suggestion generation process! (Windows only)
A: Lotto Sorcerer is actually still running; just the progress bar has stopped moving. Give it time, and it will display the suggestions.

Crashing
Q: Lotto Sorcerer keeps crashing (or gives an error code) during the suggestion generation process! (Windows only)
A: Try entering more past drawings in the lottery database (even more than Lotto Sorcerer recommends). If this is not possible, try lowering the Neural Depth slider.

Suggestions are All Zeros ("00")
Q: All of the suggestions generated are all zeros; for example, "00-00-00-00-00-00".
A: Run the function Check Database (menu item "Utilities > Database Maintenance > Check Database"). For version 6.30 (and up), it will find (and automatically repair) many issues based on a lottery not setup properly or invalid data (common causes of issues).

Suggestions Have Some Zeros ("00")
Q: All of the suggestions generated have some zeros; for example, "00-00-00-09-16-23".
A: Run the function Check Database (menu item "Utilities > Database Maintenance > Check Database"). For version 6.30 (and up), it will find (and automatically repair) many issues based on a lottery not setup properly or invalid data (common causes of issues).

Program Error when Generating Wheeled Suggestions
Q: When I try to generate wheeled suggestions, I get a program error.
A: The wheel table has become corrupted. Use Lotto Sorcerer's menu item "Utilities > Wheels > Rebuild Wheel Table" to fix this.

Date Missing Day Name (Mac OS X)
Q: The main window used to show the day of the week in the past drawing grid. Now it just shows the date. When will this bug be fixed? (Mac OS X only)
A: This is not a bug, it is a new feature in System Preferences (Mac OS X Tiger 10.4.7 on up). Lotto Sorcerer uses the Medium Date datatype, which, previously, was set as a static string.

To bring back the "day of the week" feature: Open System Preferences; Choose "International"; when the International window opens, choose the "Formats" tab, then click the "Customize" button under the "Dates" section. Choose "Medium"; then drag the "Day of Week" date element to the box at the top of the window.

AVG Antivirus Reports Trojan Horse (Windows)
Q: My anti-virus software (AVG) reports that there is a trojan horse inside the Lotto Sorcerer executable. (Windows only)
A: AVG is notorious for giving "false positives": Google "AVG false positives" and you will see over a half-million links! With all due respect to AVG, a free program, the old adage "you get what you pay for" applies. In our defense, we compile all binaries with rock-solid, iron-clad, Unix-based Mac OS X. We check our files with updated Symantec Norton AntiVirus 2007. It reports our files are "free from viruses, spyware and other risks". Furthermore, Lotto Sorcerer has been awarded Softpedia's "100% Clean" Award, which states that "'Lotto Sorcerer has been tested by the Softpedia labs and found to be completely clean of adware/spyware components." Plus, Download 3k has awarded Lotto Sorcerer with a "Clean" award, after having run our program through a gauntlet of multiple anti-virus programs.